Last updated 7 November 2026

The short version

This website doesn’t use cookies, advertising trackers, outside analytics services or externally hosted scripts.
To count visits, the web server keeps a log of page requests with shortened IP addresses, and deletes each entry after 30 days.
The BackSight demo keeps its data in your own web browser. The operator cannot see it.
If you email BackSight, the operator uses your details only to reply and discuss BackSight with you.
Calls to 07 4439 9942 are answered by an AI receptionist, and the call is transcribed so the operator can follow up.
The operator contacts survey and trade firms about BackSight using published business contact details, and stops when asked.

This website

The pages are served as plain files. This site does not set cookies, use outside analytics services or load content from other companies, so no third party learns that you visited.

The web server receives your IP address, browser type and requested page with each request so it can deliver the page. This site is hosted on a server in Germany.

To count visits, the web server keeps a log of page requests. Each entry holds a shortened IP address, with the last part removed so it points to a network rather than a single device, plus the browser type, the page, the time and the website that linked to it. Log entries are deleted after 30 days. After that, only daily totals are kept, such as the number of visitors and page views.

The BackSight demo

The early-access demo runs entirely in your browser. Sample customers, jobs, invoices and anything else you enter are saved in local storage on your device. They are not sent to BackSight. You can remove them at any time by clearing this site’s data in your browser settings.

Because the demo’s data stays on your device, please don’t enter real customer or personal information.

When you make contact

The survey fee proposal builder saves its draft in this browser only; its Clear draft button removes that draft. Proposal details are not sent to BackSight. The pilot application form does not save your details: it prepares text for your email app or clipboard, and you choose whether to send it.

If you email BackSight, the operator receives your email address and message. Those details are used to reply, arrange a walkthrough or early access, and send updates if you request them. Your information is not sold or rented.

Phone calls

Calls to 07 4439 9942 are answered by an AI receptionist, or by voicemail when it isn’t available. When the receptionist answers, it says that it is an AI and that the call is transcribed so the operator can follow up. Twilio connects the call and turns speech into text and back, and Anthropic, in the United States, processes the conversation so the receptionist can reply. These providers may process call details in other countries, including the United States.

BackSight keeps the written transcript and the number you call from on its server in Germany. It also keeps the details you give, such as your name, firm and email address, and a short summary of what you need. The operator also gets a text message with that summary. Please don’t read out card numbers, passwords or codes. If BackSight detects one, the receptionist asks you to stop. BackSight then leaves that part of the call out of the transcript and doesn’t pass it to Anthropic. Numbers typed on the keypad are not kept, and BackSight doesn’t record conversations with the receptionist as audio.

A voicemail can be up to two minutes long. Voicemail recordings are kept with Twilio and deleted within 90 days.

Call notes and transcripts are used only to follow up your call. BackSight deletes them after 90 days, and encrypted backup copies are replaced within a further 30 days. Twilio also keeps its own logs of calls and text messages under its own policies.

Business contacts for outreach

To tell survey and trade firms about BackSight, the operator keeps a short list of business contact details. They are published by the firm itself, an official register or an industry directory. The list holds the firm’s name, website, office phone number and published email address. Where the firm publishes them, it also holds the name and role of a principal or office contact. Each entry notes where the details came from. Personal mobile numbers and home addresses are not collected, and the list is not sold, rented or shared.

If you ask not to be contacted, your details are removed. Only what is needed to avoid contacting you again is kept, on a do-not-contact list. That is your email address or your firm’s web address, the phone number and the date. Entries for firms that don’t reply are deleted within 12 months of the last email. To ask where your details came from, or to have them removed, email hello@backsight.com.au.

Who operates BackSight

BackSight is operated by Tim Albash, trading as BackSight Software (ABN 50 427 523 590), in Brisbane, Queensland.

Access, questions and complaints

You can request access to, correction of or deletion of your information by emailing hello@backsight.com.au. If you are not happy with how a privacy question was handled, contact the operator first to try to resolve it. You can also complain to the Office of the Australian Information Commissioner.

Changes

If this policy changes, the operator will update this page and the date at the top.

Privacy policy